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We employ a careful and considered approach

We employ a careful and considered approach when planning your heating system to give you exactly what you need. We made a strong argument to natwest that we believed its chargeback rules should apply in this case it has now agreed to refund the charge above that quoted to you on the phone, which itself was a very hefty £180 call-out, plus £150 for half an hour, plus vat that has left you with a bill of £396, but natwest has accepted.

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